FAQ & troubleshooting

Why can’t I see a menu item?

Two reasons: your role may not include it (staff see only what their role allows), or your plan may not unlock it yet. See Team & roles and Billing & plans.

Can I bill when the internet is down?

Yes. The POS keeps working offline — sales are saved on the device with a provisional number and sync automatically when you reconnect.

A sale I made offline hasn’t appeared / can’t be shared

Keep the till’s browser tab open and reconnect to the internet; it syncs and gets its final bill number. Sharing a bill on WhatsApp becomes available once that sale has synced.

The WhatsApp Send button is greyed out

Connect your shop’s own WhatsApp number first under Settings → WhatsApp.

My GST split looks wrong (CGST/SGST vs IGST)

Check your state and GSTIN under Settings → Business, and the GST rate / HSN on the product. The split is decided by your state versus the place of supply.

My stock count changed and I don’t know why

Open the Stock Ledger — it lists every movement (sale, purchase, transfer, adjustment) with its reason.

How do I correct a sale?

Don’t edit it — record a return / credit note. SunarOne keeps sales and payments as an auditable trail and makes corrections as new records.

How do I get my data out?

Owners can export all data as JSON anytime under Settings → Your data.

I still need help

Open Support in the app to raise a ticket — the team will get back to you.